Repair on compressor that failed after a few weeks?

Question

Hello,

I purchased a 1/2 HP COM106CK Brookwood compresser less than 8 weeks ago and it is smoking when turned on and has stopped working. I am not impressed with the pump, why would it only last a few weeks?? When I spoke to a salesman on the phone and told him the pump had died already I was told to return it at my expense for a check-up. It is only a few months old so it is under warranty! Why would you not send me a new pump right away this one failed and smoked so quickly after I installed it.

I am not happy that this pump didn't work!!

T. Griepentrog
Colorado

Answer 1

Hello Griepentrog,

You forgot to mention that when you recieved the new pump you cut the power cord, and re-wired the compressor to attempt to operate it with 230 volts instead of the 115 volts required by the pump. You purchased a 115 volt model but your power supply was 230 volts. You cannot just cut the cords and attach a new plug and expect the pump to function with different voltages to what it is designed for.

This is as if you put diesel fuel in your new car and then complained that the car was faulty.

Please order the proper voltage in the future or contact us prior to purchase to avoid such problems.

The Brookwood series of air compressors for aerators comes in both 115 volt and 230 volt configurations. If you have a Vertex Aeration System the proper model number should be verified to ensure the proper replacement Brookwood compressor is purchased.

The Brookwood compressors are available here: http://www.thepondreport.com/store/air-pumps-air-compressors/brookwood-compressors

 The pump you originally purchased smoked and ceased functioning because of the re-wiring and operation using improper voltages which voided the warranty.

This is a great example of why it is best to contact a vendor prior to purchasing if you have any uncertainty about the proper product to purchase. Our toll free number is always available to ask questions before purchase.

TPR Repairs