• Soilfloc Pond Sealant
• Air Pumps & Compressors
• Bacteria & Clarifiers
• Ponds & Lakes
  • Aeration
  • Algaecides
  • Bacteria
  • Barley Straw

  • Dyes
  • Pond Sealant
  • Slide Gates & Water Control
• Treatments
  • Algaecides & Herbicides
  • Barley Straw Extracts
  • Beneficial Bacteria

  • Dyes & Colorants
  • Water Clarity
• Solar Aeration
• Information
  • Aeration
  • Air Pumps: Linear or Diaphragm
  • Airline & Tubing for Aeration Systems
  • Beneficial Bacteria
  • Build a Solar Aerator
  • Building A Dock Bubbler System
  • Building A Pond
  • Compost Aeration & Compost Tea
  • Diffusers: The Key To Efficient Aeration
  • Dissolved Oxygen Levels
  • Dock Bubblers & Deicers
  • Duckweed Control
  • Eurasian Milfoil
  • Fountains For Ponds & Lakes
  • Grease Trap Enzymes
  • Mosquito Control in Ponds
  • Pond Aeration Systems
  • Pond Algaecides & Natural Bacteria

  • Pond Dyes: Aesthetics & Growth Control
  • Pond Liners
  • Pond Muck Removal
  • Pond Pumps: Submersible & External
  • Rotary Vane Pumps & Air Compressors
  • Septic Bacteria Treatments
  • Solar Aeration Information
  • Weeds & Nuisance Aquatic Plants in Ponds
  • Windmill Aeration & Windmill Pumping
  • Winterization of Ponds
  • Algae: Basics of Pond Algae
  • SOTR, Oxygen Transfer Rates & Pumping Rates
  • Pond Algae
  • Questions & Answers
  • Waterfalls: Building a Waterfall
  • Weighted Airhose, Airline & Tubing for Ponds
  • Links to Suppliers & References

Returns & Refunds

Please verify all orders upon reception. No returns after 30 days.

If you need to return a product please contact us at returns@thepondreport.com with details of the order and reasons for needing to return the product. We pride ourselves in our customer care and after-sales service. Your satisfaction is our priority and we have a strong track-recdord of helping our customers with warranty issues, repairs and replacement of broken or damaged products. We promise to work fairly and quickly to resolve any issues and ensure that any return procedures are fair and satisfactory.

Please contact us by email or toll free by phone if you have recieved a product and wish to return it. Certain products are non-returnable such as any water treatment products, sealants or fountains or pumps that have been exposed to water. Warranty issues are separate from product returns.

Returned goods must be authorized by ThePondReport.com. Before initiating any returns please contact us by email at returns@thepondreport.com or toll free by phone at 888-963-9660.

A copy of original invoice must accompany all returns. All returns must be shipped prepaid freight and are subject to a minumum restock fee of up to 10% and possible restocking fee of up to 25% depending on the product. Product damage in freight return will not be accepted. Credit will be issued to your account for future purchases or a ful or partial refund will be made available. No returns after 30 days. No returns on used electrical devices. Special order items are not returnable.
 
There may be a restocking fee on returns of certain items. If a return fee is warranted it will range from up to 10% to 25% depending on the product. Returns and refunds must be products unused and with original packaging.

Custom products, custom sizes, specialty orders are not eligible for returns. 

Processing refunds, once authorized, can take from 3 to 5 business days for the refund to appear on your statement depending on your original payment method or your bank's operating schedule.

Return shipping fees are the responsability of the returnee unless agreed upon in advance due to circumstances. Feel free to email us at returns@thepondreport.com or call toll free 1-888-963-9660 to discuss any issues with products purchased so we may rectify any problems as quickly as possible.


Warranty
All defective items within the manufacturer's warranty period must be authorized and returned with an RA#. The customer is responsible for return of item(s) and all freight costs. Item(s) will either be replaced or repaired at the manufacturer's discretion. Items sent back must be accompanied with RA# provided by ThePondReport.com. Shipment of replaced of repaired item will be the responsibility of customer. Replacement or repaired items may be added to a prepaid shipping order.