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Returns & Refunds

Please verify all order upon reception. No returns after 30 days.

We pride ourselves in our customer care and after-sales service. Your satisfaction is our priority and we have a strong track-recdord of helping our customers with warranty issues, repairs and replacement of broken or damaged products.

Please contact us by email or toll free by phone if any issues arise.

There may be a restocking fee on returns of certain items. If a return fee is warranted it will range from 3% to 15% depending on the product. Returns and refunds must be products unused and with original packaging.

Custom products, custom sizes, specialty orders are not eligible for returns.

Contact us for an Return Merchadise Authorization number.

Return shipping fees are the responsability of the returnee unless agreed upon in advance due to circumstances. Feel free to email us at info@thepondreport.com or call toll free 1-888-963-9660 to discuss any issues with products purchased so we may rectify any problems as quickly as possible.



The Pond Report
Pond Supplies for private pond owners and commercial pond managers.
Pond & lake products and treatments for natural pond care and aquatic management
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